Returns, Refunds & Warranty Policy
We want customers to order the right part the first time. If you are unsure about fitment, availability, or whether an item is made to order, contact us before purchasing at (772) 295-9160 or operations@shiftcultureofficial.com.
Quick return summary
- Contact us within 30 days of delivery to request a return authorization.
- Standard returns must be unused, uninstalled, unmodified, and complete in the original packaging.
- A 20% restocking fee and return shipping normally apply to customer-choice returns.
- Confirmed fulfillment errors, shipping damage, or products we incorrectly confirmed for your vehicle are handled without a restocking fee.
- Made-to-order, special-order, activated tuning devices, clearance/final-sale, and installed or modified products are not returnable.
Requesting a return
Email your order number, reason for return, and photos of the item and packaging to operations@shiftcultureofficial.com. Wait for return authorization and shipping instructions before sending the product. Unauthorized returns can be refused.
Eligible standard returns
Approved standard returns must be received in resalable condition: unused, uninstalled, unmodified, and with the original packaging, labels, hardware, accessories, and instructions. A 20% restocking fee applies, the customer pays return shipping, and original shipping charges are not refundable.
Incorrect, damaged, or defective products
If we shipped the wrong product, the shipment arrived damaged, or the product appears defective, contact us before installation. Keep the packaging and send clear photos. For parcel or freight damage, notify us within 24 hours whenever possible. We will coordinate the appropriate replacement, carrier claim, manufacturer warranty claim, or refund. Eligible confirmed cases are not charged a restocking fee.
Fitment concerns
Do not install or modify a product if the fitment appears incorrect. Send the vehicle year, make, model, trim, VIN when relevant, and photos of the issue. If Shift Culture Performance confirmed fitment in writing for that vehicle and the part does not fit, we will work with you on a replacement or refund.
Non-returnable products
- Installed, test-fitted, damaged, modified, drilled, painted, trimmed, or altered products
- Made-to-order or custom products after production begins
- Special-order products identified as such before purchase
- Activated or VIN-locked tuning devices
- Opened fluids, gaskets, sealants, and other consumables
- Clearance or final-sale products
Cancellations
Contact us as soon as possible. In-stock orders can usually be canceled before fulfillment begins. Shipped orders follow the standard return process. Made-to-order or special-order products cannot be canceled once production or supplier processing begins.
Refund timing
After an approved return is received and inspected, we will email the outcome. Approved refunds are issued to the original payment method within 10 days. Your bank or card issuer may need additional processing time before the credit appears.
Manufacturer warranties
Warranty coverage, duration, and exclusions are set by each manufacturer. We will help gather the information and submit an eligible claim, but the manufacturer makes the final coverage decision.
Questions or order problems
Please contact us directly so we can review the order and explain the available resolution:
operations@shiftcultureofficial.com
(772) 295-9160
3245 Okeechobee Road, Fort Pierce, FL 34947