Returns, Refunds & Warranty Policy
Shift Culture Performance offers high-quality automotive performance components from authorized brand partners and direct manufacturers. Because many parts in this market are large, specialized, or made-to-order, we operate under the following return system to keep things fair, transparent, and consistent across product categories.
If you have questions, please contact us first:
Email: operations@shiftcultureofficial.com
Phone: +1 (772) 295-9160
1. General Policy Overview
Approved returns may receive a refund or a replacement, subject to inspection. Refunds and replacements are processed at our discretion and within the limits described in this policy. All returns require prior authorization and a valid RMA number.
2. Return Eligibility & Timeframes
You may request a return within 30 days of delivery for the following reasons:
- Incorrect part received
- Fitment issues on a vehicle Shift Culture Performance confirmed in writing
- Items not as described
- Manufacturing defects (subject to the manufacturer's warranty terms)
- Shipping damage (see Section 8)
- Fulfillment errors by Shift Culture Performance or our partners
Unauthorized returns may be rejected or returned to sender at the customer's expense.
2.1 Case Inactivity & Abandonment
Once a return, damage, or warranty case is opened, the customer is responsible for providing all required documentation and responses in a timely manner. Cases that remain inactive for an extended period after a request for documentation may be flagged as inactive and ultimately closed. Re-opening a closed case is not guaranteed and is at our sole discretion. Respond promptly — the sooner documentation is provided, the faster we can resolve the issue.
3. Replacement vs. Refund
Defective or Damaged Items
For items damaged in shipping or confirmed defective, replacement is our preferred resolution. Replacements are processed after inspection confirms eligibility. Replacement timing depends on stock availability and supplier production schedules. If a replacement is not available, a refund will be issued.
When Refund Applies
A refund may be issued when:
- The customer ordered the wrong item
- The customer no longer needs the item
- A non-defective product is being returned
- The return is due to a project or specification change
Refund amounts are calculated after inspection and after applicable deductions, including the restocking fee and any forfeited shipping charges.
4. Item Condition Requirements
To qualify for a return, items must be:
- Unused and uninstalled (no test-fitting)
- In original packaging with all hardware and accessories
- Free of modifications, painting, drilling, trimming, adhesives, or damage
Items showing signs of installation, alteration, or use will be rejected or receive reduced credit. Inspection findings are final.
5. Restocking Fees & Shipping Costs
For approved returns that are not the result of a confirmed defect or shipping damage:
- A 20% restocking fee applies
- The customer is responsible for return shipping
- Original shipping charges are non-refundable
- If Shift Culture Performance originally covered shipping, actual shipping cost may be deducted from the refund
6. Non-Returnable Items
The following cannot be returned or refunded:
- Installed or attempted-install items
- Modified, trimmed, drilled, painted, or otherwise altered items
- Made-to-order or custom items once production has begun
- Special-order items
- Clearance or final-sale products
- Items damaged due to improper installation or misuse
- Any return sent without prior authorization
For safety and liability reasons, any item that has been installed or altered is permanently non-returnable.
7. Order Cancellations
Before Shipment
If your order has not yet shipped, you may request cancellation. A cancellation fee may apply depending on whether the item is in stock or special-ordered.
After Shipment
Once shipped, the order cannot be canceled. Standard return procedures apply.
Made-to-Order Items
Made-to-order and custom products are non-cancelable once production begins.
8. Shipping Damage Claims
8.1 Freight & Oversized Items — At Time of Delivery
Customers must:
- Inspect packaging before signing
- Note any visible damage on the bill of lading
- Refuse delivery if damage appears severe
- Photograph the packaging and product
- Contact Shift Culture Performance immediately
If these steps are not followed, we may be unable to assist with damage claims or replacements.
8.2 All Shipments — After Delivery
Within 24 hours of delivery:
- Retain all packaging
- Send photos of the box, packaging, and product damage
- Contact operations@shiftcultureofficial.com
Do not install a damaged item. Failure to report damage promptly or discarding packaging may void eligibility for replacement or compensation.
9. Fitment & Technical Support
Before purchase: Review compatibility tools, fitment notes, product specifications, and photos. Contact us if anything is unclear.
After purchase: If you suspect a fitment or quality issue, do not attempt installation. Contact us with photos and details for investigation.
If Shift Culture Performance confirmed fitment in writing for your specific vehicle and the part does not fit, we will resolve the issue with a replacement or refund.
10. Inspection & Quality Control
All returned products undergo inspection for installation attempts, damage, modifications, missing hardware, and signs of misuse. Based on findings, we may issue a full refund, partial refund, or deny the return entirely. Inspection findings are final.
11. Chargebacks & Payment Disputes
Shift Culture Performance treats illegitimate chargebacks as fraud and theft of goods and services.
By placing an order, you acknowledge and agree that:
- Filing a chargeback for an order that is in production, has shipped, is in transit, or is eligible for replacement or refund through this policy is a fraudulent action
- We will dispute all invalid chargebacks using proof of delivery, tracking, communication logs, and supplier documentation
- We may pursue recovery through collections and legal action to reclaim product cost, shipping cost, chargeback penalties, and associated fees
Customers who file fraudulent chargebacks may have their account suspended and lose access to future purchases and support. We resolve issues directly — please contact us before disputing a charge.
12. Manufacturer Warranties
Warranties for products sold by Shift Culture Performance are governed entirely by the original manufacturer's or supplier's warranty terms — not by Shift Culture Performance.
We assist customers in submitting warranty claims to the manufacturer but do not determine, override, or extend manufacturer warranty decisions. Coverage, duration, and exclusions vary by brand and product. Refer to the warranty documentation included with your product or available on the brand's website.
Manufacturer warranties typically do not cover:
- Improper installation
- Modifications
- Damage from accidents, racing, off-road use, or misuse
- Wear items or consumables
- Issues outside the manufacturer's defined coverage
13. Right to Refuse Service
Shift Culture Performance reserves the right to refuse or limit returns, refunds, or future service for customers exhibiting:
- Excessive return patterns
- Chargeback abuse
- Fraudulent activity
- Policy violations
- Aggressive or inappropriate conduct
14. Governing Law
All transactions with Shift Culture Performance are governed solely by the laws of the State of Florida. Any disputes must be resolved in Florida courts.
15. Contact
For all return, exchange, warranty, or dispute questions:
Email: operations@shiftcultureofficial.com
Phone: +1 (772) 295-9160