Shipping Policy
Shift Culture Performance partners with authorized brand distributors, manufacturer warehouses, and freight carriers to deliver high-quality automotive performance components. Because the products we sell vary widely — from small bolt-on parts to oversized exhaust systems, intercoolers, and full Mamba turbo kits — processing and transit times vary by product and origin.
If you have questions about your shipment, contact us directly. We resolve issues faster than carrier or bank disputes.
Email: operations@shiftcultureofficial.com
Phone: +1 (772) 295-9160
1. Overview of Fulfillment
Shift Culture Performance fulfills orders through several channels: authorized distributor warehouses, manufacturer facilities, our Fort Pierce, FL location, and specialized freight carriers. This allows us to offer a wide range of performance and styling parts with varying fulfillment requirements.
2. Types of Fulfillment
2.1 Authorized Distributor Fulfillment
Many parts ship directly from authorized brand distributors (such as Turn 14 Distribution) rather than from our Fort Pierce facility. This gets parts to customers faster but means orders with multiple items may arrive in multiple packages on different days, with separate tracking numbers per shipment.
2.2 In-House Stock
Some items, including certain Shift Culture Performance branded items, ship from our Fort Pierce, FL facility.
2.3 Direct-from-Manufacturer Fulfillment
Specialized items including Mamba turbo kits, custom exhaust systems, and certain brand-specific parts may ship directly from the manufacturer's facility, including domestic or international locations.
2.4 Made-to-Order & Custom Items
Some components begin production only after the order is placed, including custom exhaust systems, carbon fiber parts, aero kits, and specialty performance items. Lead times vary by item.
3. Processing & Transit Times
Processing and transit times vary based on the fulfillment channel, product type, stock availability, and destination. Expected lead times are communicated at checkout and in your order confirmation. For specific lead-time questions before placing an order, contact us.
All timelines are estimates, not guaranteed delivery dates. Delays in production or transit do not qualify for refunds, cancellations, or chargebacks.
4. Shipping Methods
Shipping rates are calculated at checkout based on order weight, dimensions, and destination ZIP code:
- Standard Ground — most parts
- Expedited / Express — available on most products at checkout
- LTL Freight — required for oversized or heavy items including full exhaust systems, coilovers, intercoolers, turbo kits, and body panels
Live carrier rates are provided at checkout based on actual shipping origin and destination.
5. Where We Ship
Shift Culture Performance ships throughout the United States, including all 50 states, Washington D.C., Puerto Rico, and U.S. territories. We do not currently ship internationally. International customers should contact us directly to discuss freight forwarding options.
6. Tracking Behavior
Once your order ships, you'll receive a confirmation email with tracking information. Tracking behavior varies by carrier and origin. It is normal for:
- Tracking to activate after a shipment is created (timing varies by carrier)
- Freight tracking to update only at major hubs
- Multi-package orders to have separate tracking numbers that update independently
If tracking has not updated for an extended period, contact us — we'll investigate with the carrier on your behalf.
7. Customer Responsibility for Accurate Information
Customers are responsible for providing accurate shipping addresses, contact information, and being available for freight delivery appointments. Shift Culture Performance is not responsible for delays, additional fees, or non-delivery caused by customer-provided misinformation. Address corrections requested mid-shipment may be subject to carrier fees, which will be passed to the customer.
8. Lost, Stolen, or Missing Packages
8.1 Marked Delivered but Not Received
If a package is marked delivered but not received, please check surrounding areas, verify address accuracy, and notify us. Without shipping protection, carrier confirmation of delivery is considered final for parcel shipments.
8.2 Lost in Transit
If the carrier confirms loss, we will open a trace and file a claim. Resolution depends on carrier confirmation and outcome.
9. Freight & Oversized Delivery Requirements
Freight shipments require active customer participation. Once a freight shipment arrives at the carrier's terminal, the carrier will contact the customer by phone, email, or both. The customer is responsible for responding, scheduling the appointment, and being available during the delivery window.
9.1 Missed Appointments & Re-Delivery
If the customer fails to schedule delivery, misses the appointment, is unreachable, or is unavailable at delivery time:
- Storage fees, re-delivery fees, and carrier surcharges are the customer's responsibility
- The freight carrier may return the shipment to sender after repeated failed attempts
- The freight carrier may dispose of the shipment if it cannot be delivered or storage limits are exceeded
Shift Culture Performance is not liable for shipments returned, refused, or disposed of due to customer inaction.
If the shipment is returned to us:
- Original shipping fees are forfeited
- Customer pays return freight costs
- Standard restocking fee applies per our Refund & Warranty Policy
9.2 Inspection at Delivery
Customers must inspect the shipment before signing. Note any visible damage on the bill of lading and photograph the packaging. Signing without noting damage may void eligibility for replacement or compensation.
9.3 Hidden Damage
If hidden damage is discovered, customers must notify us within 24 hours, retain all packaging, and avoid installing the item. Installation voids eligibility for shipping-related claims.
10. Standard Parcel Damage Protocol
For non-freight shipments, customers must save all packaging, provide photos of the damaged item and packaging, and contact us within 24 hours of delivery. See our Refund & Warranty Policy for full damage claim details.
11. Force Majeure & Supply Chain Delays
Shift Culture Performance is not liable for delays caused by:
- Supplier production issues or material shortages
- Customs inspections
- Weather events or natural disasters
- Carrier disruptions, labor shortages, or strikes
- Peak season congestion
- Global logistics conditions outside our control
12. Returns, Exchanges & Shipping Costs
All returns follow our Refund & Warranty Policy. Customers are responsible for return shipping on non-defective returns. Original shipping charges are non-refundable.
13. Chargeback & Shipping Dispute Policy
Shift Culture Performance treats illegitimate chargebacks as fraud. We dispute invalid claims using shipment data, freight logs, carrier scans, supplier documentation, and communication records. We may pursue collections or legal action when necessary. See our Refund & Warranty Policy for full chargeback terms.
14. Contact Information
Email: operations@shiftcultureofficial.com
Phone: +1 (772) 295-9160
15. Legal Acceptance of Terms
By placing an order with Shift Culture Performance, the customer acknowledges and accepts all terms in this Shipping Policy, the Refund & Warranty Policy, and the Terms of Service.